Customer Testimonials
Brian Erke was very knowledgeable about the cars I looked at and answered all my questions. He was very patient! Highly recommended!
Matt was incredibly helpful. Thank you!
Matt was great to work with and responded very quickly. He was able to address my concerns pre-purchase and made sure I was comfortable with the vehicle.
Laura is absolutely wonderful. I have been going around looking for a more family friendly car. She showed me beautiful vehicles that matched exactly what I was looking for. Although I didn't continue with the purchase, due to trade in value, she was completely understanding. I will be back and I will be asking for laura again.
Last September, I needed to find a vehicle for my son who had come down from Alaska. I knew right away who to contact. Brian Erke. I have known Brian for quite a few years and he has always been honest and sincere in everything he does. I contacted him and we met right away. We bought a beautiful 2014 Ford F-150. Brian, as always made everything about purchasing the vehicle so easy and quick right down to the last detail. My son also enjoyed meeting Brian. If your ever looking for someone you can trust, it's Brian Erke. He'... Read More Google - Nov 10, 2026
Laura and Braun made my car-buying experience absolutely excellent! Laura is incredibly knowledgeable, enthusiastic, and genuinely passionate about making your experience at Twin Falls Volkswagen enjoyable. They both truly put the customer first and were amazing to work with from start to finish. I couldn’t have asked for a better experience! Highly recommend Laura and Braun to anyone looking for a vehicle! ⭐⭐⭐⭐⭐
Love these guys. Only place around I feel like I'm dealing with real people and not high pressure sales and service. Ive dealt with Brian Erke a few times over in sales and the dude is just a great guy. I appreciate his time and sincere attitude. If your looking at buying a car or just getting serviced I highly recommend these guys. Best around.
Laura is a rockstar. She assisted me in a deal and protected the truck while I considered my options. From start to completion she was on top of every detail.
If I could do 0 stars I would recently bought a car from them that wasn’t serviced oil was black and really low had to replace battery and both VVT sensors within a couple months of purchase still have owned the car for less then a year just had to replace all spark plugs fuel injectors and head gasket don’t recommend buying anything from this dealership! Car has been a money pit since purchase we put $11,000 down and are pretty much stuck with the car after making such a big down payment
Oliver was the best in finding me a truck and getting where I wanted on the numbers! I got this nice GMC after coming in to look at another one! I really enjoyed working with him!
Brain Erke was awesome, first time buying a truck, the truck that is just sweet, amazing personality n definitely good guy to help anyone get into a vehicle
Amazing experience, Matt knew exactly what I wanted and was very upfront. If it weren't for him I wouldn't have the truck I have right now. Highly recommend.
My husband and I met with Matt Olsen on November 3rd 2026. We came to see what our 2021Jetta would be on A cash out or a trade in. MATT WAS GREAT AT INFORMING US ABOUT THE type of vehicles we were intrested in. Doing the comparisons of each vehicle. Professional and polite. Never felt pressured or like we were a number. We thanked him for his time and information. Explained we needed to discuss this overnight and review our budget carefully. Matt was gracious and respectful at our decision. If this star program had 20 stars we would give that to ... Read More Google - Nov 5, 2026
Matt was an amazing salesman and did a great job of explaining details
Just purchased from Brian E. He went the extra mile for my wife and I! Can’t say enough about the great customer service.
Matt was amazing impeccably perfect customer service nobody else ill ever deal with@
What a pleasure buying my forst vehicle in the US. Well done Matt Olsen. You were amazing. Thanks for all the help. Excellent job. You are definitely a huge asset to VW TwinFalls.
Matt Olson and Braun Bivens have been absolutely great to work with even though I'm not local to the area and have been purchasing a car remotely from the other side of the country. They were both very helpful, responsive, and easy to work with. This made my decision to buy much easier along with the fact that they worked with me to provide photos, videos, a history report, and a fair deal. I highly recommend Matt and Twin Falls VW for your next new or used vehicle purchase! These are good guys.
First time buyer, approved on a damn good truck, she’s a beautiful truck, Ezra, so chill, won’t give up till you get what you’re looking for and what you want. Show up and leave happy
Darrell was the nicest person and was so beyond helpful finding a car without me knowing what I wanted at all when I came in. I would recommend him to anyone and would come back again.
Very honest people. I can't say enough about these guys. I highly recommend them for repairs and honest solutions. I will always use them.
I would like to give a shout out to Brian Erke, he was so amazing and accommodating for several days. If you want a great salesman to buy a pickup or a car, reach out to Brian Erke. Brian made buying a vehicle a great experience.
Went to VW Twin Falls expecting to get rejected on my first vehicle, due to now credit. However Brian at VW went above and beyond to help me out with a vehicle. Left the same day with a vehicle. Really awesome and kind person. If anyone is ever gonna get a vehicle ask for Brian, you will not be dissapointed.
I heard extremely good things about Twin Falls Volkswagen. I crashed my car last weekend and just wanted to come and look for options. I have never bought a car before, and didn’t think I would be able to purchase one. I had an appointment with Oliver, and he was the best, words can’t even comprehend how good his service was. He approached me with the best advice and deals and I drove out of Twin Falls Volkswagen with my first car ! Definitely consider Oliver when coming to this dealership. He keeps in mind what you like and ... Read More Google - Oct 20, 2026
Excellent sercive from at the branch in twin falls, the sales person Brian Erke was exceptional at helping us with a vehicle, I would definitely recommend them to anyone.
Bought an amazing truck from young sales guy named Oliver, wasn't pushy at all, gave me good price on my vehicle and over all very professional. Most definitely recommend shopping here and with him!!
Loved working with Oliver on purchasing my Tiguan!
Thank you Brian at Volkswagen Twin Falls for walking the extra mile to assist us! It is much appreciated.
Staff always above and beyond!!!
Matt Olsen got us into the truck I've always wanted! And he also got my daughter into a better vehicle, they bent over backwards to help us out! Thank you Matt!
Brian was friendly, knowledgeable, and patient. I got a great rate and a good deal on a used vehicle. Overall, a pleasant experience and highly recommend.
Sales rep Ezra was Awesome. He was incredibly patient and never made me feel pressured or rushed into making a decision. I really appreciated that he gave me the space I needed while still keeping me informed on what’s on the market. He was responsive, knowledgeable, and always kept me updated without being pushy. The process has been comfortable and stress-free. I am definitely recommending Ezra to anyone looking for a salesperson who genuinely respects their customers and provides excellent service!
Matt was very kind and helpful with getting me into a new car even though I was a stickler, would highly recommend!
We just bought a truck and the sales associate Matt Olsen was very helpful. Matt really went to bat for us and fought hard to get us the best price and we very pleased with the way everything went. Kelley in the finance office did a great job as well, finding us the best interest rate, going over each document with us, answering all of our questions. Everyone was very professional. I would recommend this dealership to anyone for the purchase of a vehicle.
The people working here have integrity and are honest as they come. Read below: I traded my car into the dealership. The staff was cleaning the car looking for any items left behind. They found an ICCU envelope with money in it. They immediately called me. As it turns out I had lost $500 a few months prior. I thought someone had stole it out of my car. In summary, only a reputable dealership would have done this for me.
"I would not recommend dealing with this dealership. They don't care about what you need—only their bottom line.
It started when they contacted me on Facebook Marketplace where I had my wife's Buick Enclave listed. They offered to buy it if I brought it in. I told them I was working late and couldn't make it during their normal operating hours, but they insisted I come up after hours anyway.
Before heading over, I looked at their online inventory and found a Toyota RAV4 for $13,000—a vehicle I had researched and knew would be reliable ... Read More Google - Jul 31, 2026
My son just bought his second car from Brian Erke here. We went back because he was so great the first time. He did not let us down this time. In fact he went well above and beyond what I would expect. He listened to what we needed, found cars that were safe and a young college student would want to drive. Helped us figure out financing when the insurance was dragging their feet paying off the first car. He didn’t just sell us a car and disappear either. He made sure everything was fixed and running well. He ... Read More Google - Jul 30, 2026
Cold called me on a Saturday and then interrupted me and acted rude when I mentioned I don’t have the car anymore that they were calling about.
Brian Erke at the dealership was fantastic! He was really knowledgeable and made the whole car-buying process smooth and enjoyable. I'd definitely recommend him to anyone looking for a new car. He has a cool mullet too!
Vehicle shopping can be nerve-wracking and stressful. Especially when you are not in the most ideal position, like my husband and I. Brian Erke made it a great experience. He listened to our concerns and answered any and all questions we had. We are absolutely in love with our new vehicle and the decision we made. This dealership has a welcoming environment and very friendly staff. Highly recommend!!
Service advisor, Kenna Shinn, was just delightful to deal with, and competent in getting things done. Routine service, tire rotation, a few unusual things to take care of, and although she was pretty busy, got it all taken care of. Delightful and quick.
If I could do 0 stars I would bought a car from them and 3 weeks later both VVT sensors went out radiator needed services oil was dark and needed to be flushed, battery needed replaced, coolant level was super low I do not recommended buying a vehicle from these guys mind you all this needed done less then 2 months after purchasing the vehicle! We have put almost $1500 in less than 2 months of buying it
We just purchased my very own and first vehicle here! We worked with Brian! He was amazing. I was in a pretty bad spot with another dealership, but Brian stepped in and was super helpful and truthworthy. Thank you to everyone at the VW dealership. You all were so excelled.
I am in love with my 2025 Jetta!Such a fabulous buying experience...David Garcia went above and beyond and listened to what I wanted in a car!I will be a returning customer again and will always keep David as my only salesman there! He made my car experience fun and I have a car that I absolutely love!
I recently went to have my oil changed, they were quick and explained other things I may need to fix
Had such a great experience at this location. Everyone was courteous, friendly and welcoming. Love the honest work and dedication to ensuring my vehicle is up to date !
Have done two car deals with Bryan over the last few years. Both have been for our family car. He really takes the time to understand your situation and helps to find the best deal that makes sense. He is also easy to work with, responsive to lots of questions, and fun to barter with on the specifics of the deal. He does a great job on checking up with you after purchase to make sure everything is working well. The finance and managment team is also very professional, and can get you in and out quickly. Highly reccomend!
First time visiting Twin Falls VW and had an amazing experience. Welcoming team in the service and sales departments! Had an old bug on display. That was really cool seeing that history. Worked with Dustin in service. They had a promotion for a food drive. Bring in some canned food and receive and free oil change. Thank you for helping out the community in all the ways!
Brian is amazing! Great service he went above and beyond. I recommend him all the time.
Art was so helpful! Thank you for your assistance!
Been shopping for a VW for about a month and decided to pull in and check out a jetta. Brian met me at the car and was very professional, not pushy at all, and I was driving just a couple minutes later. Super great experience here. Wrapped up in no time and stoked about my new wheels. The people here are truly after lifetime customers, and they made another one last night. Thanks guys!
Without a doubt, the best vehicle purchase experience I've ever had. From the second we got there and met with David, we experienced such a great level of kindness, professionalism and knowledge. He was a joy to be around and not only made the whole experience faster and more enjoyable than any other car buying experience I've ever had, but has made me want to strongly recommend this gem of a dealership to other people as well!
Without a doubt, the best vehicle purchase experience I've ever had. From the second we got there and met with David, we experienced such a great level of kindness, professionalism and knowledge. He was a joy to be around and not only made the whole experience faster and more enjoyable than any other car buying experience I've ever had, but has made me want to strongly recommend this gem of a dealership to other people as well!
Bought a 2018 F150 here, right after the warranty ended it got a check engine light and had a hard time working. I hadn’t been driving anywhere far besides work and back. I took it to a mechanic shop and it had a misfire on 2cylinders. They said the wires had electrical tape on them and that could be a problem. They said I will need new fuel injectors. Don’t buy a vehicle from here unless it’s brand new
No integrity not trust worthy.
They knowing loaded our brand new car with damages. Damages photographeed and time stamped, sent to us by Twin Falls VW from as recorded by the shipper at pickup.
When we requested help having the damages repaired we were told no because "they gave us a good sales price".
Dont take my word for it, see the screen shot of the email correspondence.
We were knowingly sold a car damaged on their lot prior to taking possession of it, and the answer from the manager and sales person was "thats your problem&... Read More Google - Dec 22, 2025
Purchased a suv and enjoyed it till one by one my alternator went bad then the battery ,I tried seeing if they would help me but I was told id have to buy it out of my pocket witch seems unfair due to me just purchasing the car ,unfortunately I had sold my car due to it having engine power issues and not being able to figure it out after spending tons of money on a battery and alternator and starter and still with the same problem and no help from the dealer….
Fantastic service by Laura and fellow staff members. Vehicle was finishing in a timing manner. Highly recommend.
I travel from jackson hole to buy a Cadillac escalade i ben told by TOBI car it's very great condition I find it very rough i spend my day there to go back to jackson I spend lots of money for this trip all I got feom TOBI sorry I didn't know about lots of scratches rough from inside next day I received text from. Store general manger sale braun rivens he aske me if can help me I did make him to pay my expenses but never answer my text it's not fair
Tommy took his time, letting us test drive a couple vehicles, but was unprofessional. The conversation was dark, negative/political and made my wife extremely uncomfortable. Back at the showroom, the manager tried to do his special sales tactics and it was so cringey and gross, we couldn’t leave fast enough. Would not recommend.
They did not listen nor look at the main thing I took the vehicle in for. Quoted me 257 charged me 450 for a dash lite wiring issue. General manager took my name and number and they never called me back again. I'm positive I have left out a ton of detail. I'm usually a quiet guy. I think you should all be warned... terrible service lacking in empathy,tact and listening skills.
My girlfriend was looking for a car and we decided to look at Volkswagen Goodemotor and where interested in a car and had a price in mind and couldn’t reach it, the sales rep we where working with by the name of Darrell was making snarky remarks and freaked out and got angry with us when we got up to leave to keep looking around. Come to find out days later that they are still even now after it was made prominent that we are not interested! They continue to run her credit without permission resulting in her credit ... Read More Google - Mar 14, 2025
Went in to look for a car, had the sales representative by the name of Derrell, I explicitly gave a price of what I was willing to pay, and not a single time did he come back with a price I wanted. He kept coming back with numbers 3 times the amount I said I was looking for, and was constantly making snippy comments and remarks when I didn’t like the prices he was showing, then when we tried to leave he freaked out and started yelling at me in the middle of the dealership to where other customers there ... Read More Google - Mar 14, 2025
Not impressed and feel completely taken advantage of by the service department.
My son and I took our 2013 GTI in to have an oil leak looked at and repaired. They told us the timing cover was leaking and it needed the water pump replaced. I agreed to have them do the repair to the tune of $1,097.00
The car never stopped leaking oil, so I took it back to them and now they say it is the valve cover and quoted $1,500.00 to fix it. Plus they didn’t hook back up and air pump and now I have a check engine ... Read More Google - Aug 27, 2024
(Translated by Google) Good service in English and Spanish. (Original) Buen servicio en inglés y español.
At the end of the day they are a car dealership, I had previously been very happy with Art and all in all he is a very nicely presenting person. I was highly disappointed taking my car in for an “inspection” only to find out it was a $300 oil change and nothing more. Out of the VW dealerships this is probably the best one.
Very rude service department. My car needed warranty work done to it but they kept telling me there was nothing wrong with my car, because there were no “codes” in their computer…but it repeatedly has a lag when I push on the gas. One time I couldn’t accelerate at all and had to pull off the road, but that’s all in my head because there wasn’t a code stored in the system. My local repair shop looked at it and told me exactly what it is and that the wiring piece that’s shorting out has ... Read More Google - Jul 22, 2024
Low balls on trades but it wholesale lol While asking over sticker!
Took my car in for service which was fine. But also to fix a warranty repair job on a headlight I explained the issue and what I had already done and why that didn’t work. They were only worried about charging me to try and do the exact same thing that again did not work if they would’ve listened to what I was trying to explain, maybe they could’ve fixed it
Second repair I've had on this new car in less than two and a half years. It took nearly a week to set up the first of two appointments. I specifically asked for an e-mail response and was called on the wrong phone number, before they found the correct one, which I never asked for.
They also have moved my seat forward the last three times I've been in there, including oil changes, when they don't need to. I asked the service manager to move it back after the first appointment was done, and it was not. ... Read More Google - Feb 26, 2024
Second time going for an oil change at this location and it took 2.5 hours for an oil change alone. The time before took just as long. Both times the car “had been ready and they thought I had left” so I’d been waiting when they could have just told me it was ready 30 minutes earlier. There were three things that needed serviced on top of the oil change that were found after an inspection, one of which I was told is maintenance on the all-wheel drive system (Haldex?). Doing this service was just under $200, and after learning what is ... Read More Google - Dec 16, 2023
(Translated by Google) Terrible staff (Original) Pésimo personal
Ive always heard how dealerships are money hungry and can be shady, and sadly that holds true at twin falls Volkswagen. I traveled 2 and half hours to look at a car that was listed at a certain price and that they could work with me on said price, instead they through 2 grand on top and wouldnt budge only wanting to change the monthly payment. I spent a good 2 hours with tony the salesman and he was top notch, however once the financing manager with mullet got involved he killed the deal in record time, saying if i had a 20 dollar ... Read More Google - Aug 12, 2023
Attempted to sell a used 2023 Golf R (in 2023) for $7,000 over MSRP with serious cosmetic damage. They weren't willing to make it right.
I wouldn’t recommend the service department to anyone. I took my car in to get my AC fixed, and then there were more services that needed to be done for the car, which ended up being $1,600 in total. Only to end up with a bigger problem the day after I got it fixed. My front vent wasn’t blowing hot or cold air, so I took it back thinking they would fix the problem since the AC should have been working. Only to be told by Scott Welsh that it wasn’t their fault since they didn’t touch ... Read More Google - May 25, 2023
Once again I’m disappointed in the way a mechanic can ruin at least one part of a car when they do service. Never fails. No wonder people loathe dealerships.
Absolutely a rip-off, between the long waits for “Service” calls to the outlandish overcharging just to program a new FOB! No wonder car dealers have such a horrible awful reputation. Not looking to get ripped off twice!
The service is terrible my heater core went out under warranty, and they “replaced it” the same problem was never fixed. I hope they contact me to make it right but they want me to pay them to diagnose the problem. I already diagnosed the problem and it is the fact that they never fixed the parts that they told me they did.
Brought my car in for service back in April and when I picked it up I was told that the brakes needed replaced right away because they were getting low, fronts being at 8mm and rears being at 6mm, well I brought it back in today for another service, and to have the brakes check to see if they were low enough for my warranty to replace them, when it was done, I was told all the brakes where sitting at 6 mm, I asked again, then they were at 8 mm, and when I picked up the car, the fronts were ... Read More Google - Nov 11, 2022
BUYER BEWARE. I’m very disappointed with this dealership. We bought 2 vehicles from them a Jeep Wrangler and a Harley on June 24th. ROUGHLY $70K! We still have yet to see titles for either and they haven’t even filed for titles through the DMV. I’ve called multiple times with no response, I’ve texted called and Facebook messaged the salesman with absolutely NO RESPONSE. Very shady. On top of the ghosting and no titles, I’ve already had to fix the jeep multiple times in the few months we’ve had it. I will never do business with ... Read More Google - Oct 9, 2022
I go in with my son to help buy his car. Not only did they lie to us about the price of the car by 15k over what thet listed it fore online they continued to lie. I.e. , only 18 made, special body and stuff like that. Not a trustworthy dealership. Just go to salt lake. Will say thousands.
My tiguan had an issue with the airbag, the clock spring had to be replaced. I brought my car in and when I left my cruise control no longer worked. They will not pay for what they broke when replacing my clock spring.
Service Dept is the worst. Should've known it being a gooding motor company. Came in for one issue covered under warranty, and left with a quote to fix my crusie control for $800. Which was working just fine until they messed with it. There's a difference between a stored historical code and an active pending code. Went in for a good feeling quick fix came out with a broken car and a hefty repair bill for one button. Thanks for nothing. No offer to help maybe pay half or fess up that they made it not work. GARBAGE
**Update**
... Read More Google - Aug 22, 2022
It was without a doubt the worst experience I have had with a dealership of any brand. If I could rate it a 0 I would! The staff was rude, lazy and ultimately liars. I would never, will never use them again. The dealership should not have the awards or signs around the dealership touting how wonderful they are!!
Avoid Art and Twin Falls Volkswagen at all costs! I was given to Scott when Art was unable/unwilling to assist. Scott was kind and appeared to help, but later find out the problem wasn't fixed or perhaps even looked at.
... Read More Google - Aug 3, 2022
Not a good experience overall, was expecting more for a higher up dealership middlekauf in twin falls is better if you want used or new car!
I was given the price of a used car and was going to buy it here, but before I decided to travel over 2 hours, I asked about fees and found out about their ridiculously high doc fee - almost $500 for the doc fee - even for cash buyers. Since I was paying cash, I then offered to buy the car if they lowered the price equal to the doc fee and Goode never called me back. FWIW, I’m not into throwing away that much money for a dealership to fill in a few pre-made documents. So, I bought my ... Read More Google - Jul 10, 2022
If i could id give them -8 stars! They sold me a car, said it was reliable and in great condition, and in 2,400 miles the piston went out and they will do nothing to help fix it. Terrible customer service and absolutely lie to your face. Do not recommend. Didn't even have the vehicle for two months.
Everyone was very nice but 3 days after purchasing a truck from them the transmission started going out, took them almost two months to get it replaced which i realize is partially the warranty companies fault. Since then we have Had nothing but mechanical problems with it. After being assured the entire truck was gone through by their "top quality, knowledgeable, certified mechanics". Oil filter was loose enough it could've fallen off while driving, fan is loose enough to shake with the belt on so we had to replace the water pump, transmission coolant lines needed replaced. All ... Read More Google - Dec 4, 2021
They did not follow my budget or wishes when choosing a vehicle, because they knew I was desperate and stranded in Twin Falls until I got a car. They chose a car way above my budget, wouldn't let me look at other -cheaper- vehicles, and then messed up on the paperwork!
Bad experience with VW Twin Falls. I was interested in a vehicle and called in on a Monday afternoon. I was told the vehicle was available and I could get a video on the car ASAP, as I was out of town. I didn’t hear back from the dealership until Tuesday afternoon after I had reached out once again. I was told that the vehicle had been off their lot for a test drive and wasn’t able to get me a video. I went forward with going through the process to put down a deposit to hold the ... Read More Google - Aug 25, 2021